Russell Simmons’ controversial RushCard is under fire from thousands of users who say that they cannot access their funds (October 14).
Reportedly, UniRush, LLC’s (RushCard’s parent company) scheduled migration to a new “technology partner” has wreaked havoc on the company’s ability to process deposits and withdrawals. Hundreds of RushCard users have vented their frustrations on Facebook. A Change.org petition was created by a RushCard holder, as well.
“There are thousands of us that have been locked out of our accounts, can’t access accounts, money is missing, direct deposits not posted,” says Nicole Blackshear of Dayton, Ohio in an exclusive statement to HipHopDX. “They keep lying on their Facebook page that the system is back up, and it’s not. When you call, you stay on hold for hours and then the line just hangs up on you. I have not received my direct deposit and the money that I had in there already is not available. Try to swipe the card at a store or ATM and it declines. Tried to log in online and it says my card is deactivated. If you go to Facebook and go to RushCard’s or Russell Simmons’ page you will see that there are a million on us suffering. People are being evicted, can’t get to work because they can’t get gas. People are needing milk and pampers for their children. People’s utilities have been disconnected. There is so much pain and suffering and no explanation.”
HipHopDX attempted to call RushCard Member Services multiple times, but each call was disconnected before anyone answered.
Russell Simmons has received criticism in the past over hidden fees included in the RushCard. The Huffington Post published a story comparing RushCard fees to typical bank accounts.
As of press time, RushCard has released two statements, which are available below.
In a video statement released this afternoon, Simmons says “We normally give you access to your direct deposit two days earlier than your payday. Unfortunately this week we will be unable to do this, but you will get your money on your actual payday.”
HipHopDX will keep you posted on further developments.