“He called some of his fans and one of them made the funniest comment,” Schlogel said. “He said, ‘This is the best customer service call I’ve ever received.'”
Jay Z isn’t the only artist affiliated with TIDAL that has been making direct calls to fans.
Schlogel says that Jack White and a few other artists have gotten in on the act, as well.
Each artist that has aligned with the brand has been given their own accounts on the site. These profiles allow artists to see exactly who is listening to their music and analyze statistics regarding their album’s performance. User’s contact information is available to the artists, which means personal phone calls or e-mails can occur.
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